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user_xwtxe4
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Sunday, July 27th, 2025

Hisense Fire TV will not pair with XR15 remote

Is there a way to auto program an XR15 remote?  It doesn’t have a setup button to run the auto setup.   Our new Hisense Fire TV model 50QD6QF will not pair with the remote and we have tried over 60 codes found on the internet. 

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18 days ago

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XfinityDilary

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2.6K Messages

1 month ago

Hey there, user_xwtxe4! Thanks for posting on our Community forums for assistance with pairing your XR15 remote. We have a website that will provide a step-by-step guide based on the type of remote and TV. You can access it HERE. Have you tried the steps listed here?  

 

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user_xwtxe4

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Thank you.  But I have tried these steps multiple times as well as each of the codes provided and still nothing.  Any updated codes would be appreciated. 

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1 month ago

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XfinityKassie

Official Employee

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2K Messages

 

user_xwtxe4 Shoot! Sorry to hear that's not working. If you press the blue microphone button and say "pair my remote" does that work? If that doesn't work, we may need to try to reset your remote. I've included the steps below for you if the voice option doesn't work. 
 
  1. Simultaneously press and hold the A button [triangle] and the D button [diamond] until the status light on the remote changes from red to green. This takes about 5 seconds.
  2. Press 9-8-1 on your remote to complete the factory reset. Once this is complete you can retry pairing your XR15 remote.

 

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1 month ago

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user_xwtxe4

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Issue resolved.  TV died after 5 days, returned it to Best Buy for an LG which is working fine.  Must have been the TV all along.  

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29 days ago

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XfinityOrlandoM

Official Employee

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2.4K Messages

@user_xwtxe4 

 

Thanks for the update. I had a similar issue with the Samsung TV that I bought,  fortunately for me it was under that one year warranty.

 

Do you have any other questions or concerns?

 

How is everything else working with your services in your monthly billing?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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27 days ago

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user_ont35s

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20 days ago

We have the exact same problem.  The Xfinity remote will change the channel but no joy with volume or on/off.  Please help.

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XfinityBenny

Official Employee

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1K Messages

@user_ont35s  Thanks for adding to the thread. Follow this guide https://www.xfinity.com/support/articles/programming-your-xfinity-remote, and start on Step 2. That will pair the remote to your tv for full functionality. 

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18 days ago

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