Visitor
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1 Message
Help
I have been trying to get my statements corrected for the agreement that I made. After hours on the phone I get nowhere other than promises will take care of it which is never done. They sent me a dead box and then had to send a technician out to replace it and told me they might bill me for a service call in which case to let him know that the box was dead which I did at least a half a dozen times now and I still cannot get credits for the service call. I also signed up through another company and was quoted a price of $105 for the service and yet I am constantly billed $175. I just want to get to settled once and for all and never use XFinity again they are without a doubt the worst company to deal with in the United States
XfinityAmandaB
Official Employee
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3.5K Messages
15 hours ago
Hello @user_m9usr5, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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