Hello, @user_adiqmq thank you for reaching out over Xfinity Forums. I'd definitely like to investigate further if you're still experiencing issues with the TV displaying the smaller screen. If you haven't checked your set-top box display settings, you can find those here to check the ratio aspect and resolution: https://www.xfinity.com/support/articles/x1-video-display [edit: corrected url]
I had also found this similar post, where some troubleshooting was done, and a signal refresh was sent and fixed for a day then customer stated they needed to have their equipment replaced: https://forums.xfinity.com/conversations/x1/turn-on-tv-and-picture-is-shrunk-to-postage-stamp-size-in-upper-left-corner/68b85cbaa625836abfbc7931
Please let me know if you're still having issues after checking your settings, I'd like to assist with the next steps of sending the refresh signal to see if this can help clear the problem. And then have an additional step about looking at equipment replace if needed.
XfinityJustinC
Official Employee
•
2K Messages
2 hours ago
Hello, @user_adiqmq thank you for reaching out over Xfinity Forums. I'd definitely like to investigate further if you're still experiencing issues with the TV displaying the smaller screen. If you haven't checked your set-top box display settings, you can find those here to check the ratio aspect and resolution: https://www.xfinity.com/support/articles/x1-video-display [edit: corrected url]
I had also found this similar post, where some troubleshooting was done, and a signal refresh was sent and fixed for a day then customer stated they needed to have their equipment replaced: https://forums.xfinity.com/conversations/x1/turn-on-tv-and-picture-is-shrunk-to-postage-stamp-size-in-upper-left-corner/68b85cbaa625836abfbc7931
Please let me know if you're still having issues after checking your settings, I'd like to assist with the next steps of sending the refresh signal to see if this can help clear the problem. And then have an additional step about looking at equipment replace if needed.
(edited)
0
0