Visitor
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1 Message
help with remote XR15
I have tried every possible code and every possible solution, but I am unable to have my XR15 remote adjust the volume on a recently-added Amazon Fire soundbar. The Soundbar is connected to the HDMI ARC output, the Xfinity Cable is connected to HDMI 2. The XFinity remote does channel change and other functions, but will not turn the TV on and off and cannot adjust the volume or mute. Meanwhile, the Amazon Fire TV's remote controls on/off for the TV and adjusts volume on the soundbar. So I can get everything accomplished with two remotes, but of course it will be helpful if the X15 could control the on/off and volume. THanks very much
XfinityGabriel
Official Employee
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3.2K Messages
2 hours ago
@user_395c22,
Hi there! Thanks for reaching out and for the detailed explanation. That really helps, and I understand how frustrating it is to need two remotes when everything should work together. With the XR15 remote, volume and power control rely on either IR codes or HDMI‑CEC. Since your Amazon Fire soundbar is connected via HDMI ARC, the XR15 typically needs to control the TV, and then the TV passes volume control to the soundbar through ARC/CEC. Unfortunately, the XR15 cannot directly some third‑party soundbars (including Amazon Fire soundbars) on its own. A few things worth double‑checking:
If the Fire TV remote is able to control TV power and soundbar volume, that confirms CEC is working. The workaround you’re using (two remotes) is a reliable setup in this configuration, but enabling CEC and re‑pairing the XR15 to the TV gives you the best chance of consolidating controls. If you’d like, let me know the TV make/model and I can tailor the steps more specifically.
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