help with remote set up

new TCL tv my Xfinity remote will not pair I see there are additional codes to try but how do I do a manual setup?

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XfinityQue

Official Employee

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403 Messages

19 hours ago

user_yucgq6, hello there and thanks for reaching out regarding your concerns. I understand the joy and peace of having 1 remote work for all. You can send your Can you describe the remote you have? I can share some instructions on resetting the remote to factory allowing you to repair with your TV box and TV simultaneously.

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user_yucgq6

Visitor

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3 Messages

Thank you It has power button top right with channel up and down right below it, tv input top left with volume button below that. Raised triangular looking feature in center with circular (OK) button in center, blue voice remote button below that

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18 hours ago

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XfinityQue

Official Employee

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403 Messages

user_yucgq6, you're welcome. Ok, sounds amazing. Based on your description, I think I know which one you have. Let's try this. Press and hold the [XFINITY} + the ( i ) button at the same time for maybe 5 seconds. The light on the remote should be green. When you see green, that means it's in discovery mode and attempting to connect. Make sure your TV box is also pointing towards you/the remote so it can detect that it's partner is trying to connect. Let me know what happens.

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18 hours ago

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EG

Expert

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115.7K Messages

4 hours ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section.

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user_yucgq6

help with remote set up

XfinityQue

user_yucgq6

XfinityQue

EG

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