Hello @user_wfdgyk thank you for reaching out over Xfinity Forums. I'd definitely like to assist if you're still experiencing issues with the remote after pairing. If you haven't reviewed this helpful document, it does have the walk through steps to reset the remote so pairing can be done again: https://www.xfinity.com/support/articles/programming-your-xfinity-remote
Please let me know if you're still experiencing issues with the remote not working after pairing to the set-top box.
XfinityJustinC
Official Employee
•
2.3K Messages
1 hour ago
Hello @user_wfdgyk thank you for reaching out over Xfinity Forums. I'd definitely like to assist if you're still experiencing issues with the remote after pairing. If you haven't reviewed this helpful document, it does have the walk through steps to reset the remote so pairing can be done again: https://www.xfinity.com/support/articles/programming-your-xfinity-remote
Please let me know if you're still experiencing issues with the remote not working after pairing to the set-top box.
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