Help with pairing my remote with an ONN Roku.

Just bought a new ONN Roku tv. Everything works when pairing the remote BUT we can’t turn on the TV with the Xfinity remote. We can only turn it on using the Roku remote. I really don’t want to use 2 remotes. Is there a way to get the Xfinity remote to turn my new ONN Roku tv on?

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EG

Expert

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107.1K Messages

1 month ago

The concern is not "Community Center / Guidelines" related......................... Topic moved here to the TV help section for assistance.

(edited)

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XfinityTony

Official Employee

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1K Messages

1 month ago

@user_ktonov, hello! Thank you for your post! We are going to help you get this figured out. Are you able to control the volume using your Xfinity remote? Also, what remote model is it? You can see all of our models here: https://www.xfinity.com/support/articles/remote-controls.

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U

user_ktonov

3 Messages

@XfinityTony

yes I can control the volume with my Xfinity remote. My remote model is XR15 Xfinity Voice Remote

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1 month ago

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XfinityRay

Official Employee

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2.2K Messages

Thanks for letting us know the volume works, user_ktonov! The pairing code may still be wrong since the power will not work though the volume does. This link shows how to reset and pair the XR15 to the TV box and TV again. If the TV does not turn off/on when using the pairing code, the next code should be selected to try.

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1 month ago

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U

user_2t0o7g

1 Message

Having same issue. Now I’m,stuck at searching for codes

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26 days ago

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XfinityVictor

Official Employee

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885 Messages

user_2t0o7g Hello, I hope you are having a wonderful day! I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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24 days ago

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user_ktonov

Help with pairing my remote with an ONN Roku.

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EG

XfinityTony

user_ktonov

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user_2t0o7g

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