Contributor
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143 Messages
Help with Hulu
I am beyond frustrated with the Hulu app on the X1 box. Shows that I add to My Stuff do not show up on the app. I have the same Hulu app on my iphone and on Roku and it works perfectly on both. Just not on the X1 box. I am starting a new thread since the thread I started on AUGUST 15th has only led to various Comcast employees wanting to troubleshoot. I have done every troubleshooting suggestion given to me by Comcast AND by Hulu. In the former thread - THREE Comcast employees have said that this is a KNOWN issue - yet almost three months later - there is no resolution. I am not sure whether the problem lies with the Hulu team or the Comcast team or both. Many other users responded to the thread I started in August - it is NOT a user problem - it is a Comcast and Hulu problem. PLEASE fix it. Thank you.
Official Solution
CCMorgan
Gold Problem Solver
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3.3K Messages
4 years ago
Hi, truthseeker719. We appreciate you taking the time to create your own post here within the Community. We're all here to help! I definitely understand your frustration with the Hulu app situation and I'm happy to explain/provide further clarity on the situation. While this may be something that appears to be a bit of a trend on other threads you've come across, there is still certain details and information we'll need to go over and confirm in order to gain steady traction. The more details you can provide about your own personal experience with this issue, the better. Which model of box are you using? Is this happening on more than one cable box within your household? Did you first notice this issue last month, and had this feature been working for you with this equipment at all in the past?
The reason troubleshooting may be necessary is because it's an extremely efficient way to isolate the issue and get the information we need over to our engineers and/or Hulu support as quickly as possible. The other reason is because this is not a national issue/trend happening in all areas with all cable boxes, so we're needing to narrow things down a bit to localize any trend and work toward a fix. Troubleshooting an issue of this nature also helps us create a historical log, which is one of the methods we use when declaring official interruptions/known issues on a much larger scope. I hope that helps!
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