bnc's profile



35 Messages

Fri, May 7, 2021 3:54 PM

Help in ordering a self install kit for a XG1v4 DVR box

Can someone from Comcast assist me in ordering a self install kit for a XG1v4 4k DVR TV box to replace my XG1v3 ?

I would rather pay a few bucks for the kit via mail than deal with the local Xfinity store :)





49 Messages

1 m ago

Go to Xfinity's Support page and get to the virtual agent. Tell it you want to talk to an agent. Once you get connected, just tell them you’d like to upgrade to an XG1v4 DVR. They should be able to help you.

Official Employee


206 Messages

1 m ago

Good morning @bnc and thank you for reaching out on our forums! Our Digital Care Team would be happy to assist with getting a new TV box sent to your home. To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.


Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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