Visitor
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2 Messages
Help getting Xi6 box!
I am a new customer, signed up about 2 weeks ago, applied for an extra 4K box which would be the Xi6, they did not have the Xi6 in the store, they added a Xi5 to my account and the rep said he would place an order and have it shipped to my home, well it’s been almost a week and no sight of any Xi6, not sure if the rep pulled a quick one on me and never placed the order, any help will be appreciated…..Thanks
XfinityJimmy
Official Employee
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206 Messages
2分前
Hello @user_rickyticky, thank you so much for reaching out to us! I'll be happy to check on your XI6 box to see if an order was placed! If a box didn't go out, we can work together to get one out! Can you please send our team a direct message with your full name and full address? We will be more than happy to help!
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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user_rickyticky
Visitor
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2 Messages
2分前
Update!
Xi6 received!
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