2 Messages
Help getting a 4K STB?
I would like to replace the XG1v3 (AX013ANM) stb I was originally issued with a 4K-capable XG1v4 stb. Is there an agent here who can help me with this?
Thank you in advance!
David
2 Messages
I would like to replace the XG1v3 (AX013ANM) stb I was originally issued with a 4K-capable XG1v4 stb. Is there an agent here who can help me with this?
Thank you in advance!
David
XfinityDena
Official Employee
•
2.7K Messages
4 days ago
Thank you for reaching out @user_x07vzs I want to be sure we can get everything figured out for you with your equipment. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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