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bozmit
1st Topic

Regular Visitor

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6 Messages

Saturday, July 17th, 2021 2:57 AM

Closed

Heavy Pixilation

Is any one in Southern PA experiencing heavy pixilation?  This has been going on for the last two days.  Tightened all cables, reboot my tv box.  Its driving me crazy.

Question

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Updated 

4 years ago

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XfinityNico

Official Employee

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553 Messages

4 years ago

Hello @bozmit, thanks for reaching out for help on our forums! We're sorry to hear that you've been experiencing pixilation issues. You've reached the right team to help and we can certainly assist with this picture concern. Is this problem occurring on all cable boxes or only one in particular? 

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bozmit

Regular Visitor

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6 Messages

@XfinityNico The issue seems to have worked itself out.  It was on all cable boxes but it seemed to be only on certain channels.  All interior cabling and connections were tight.  As my exterior cable wire are above ground on a pole, wondering if the heatwave has something to do with the degraded transmission.

4 years ago

0

CCAbbie

Problem Solver

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1.4K Messages

@bozmit I am glad to hear it has mostly worked itself out. Please keep us updated if any issues come back. You mentioned specific channels still having issues. What channels are those? 

I no longer work for Comcast.

4 years ago

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