bozmit's profile

Regular Visitor

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4 Messages

Sat, Jul 17, 2021 2:57 AM

Heavy Pixilation

Is any one in Southern PA experiencing heavy pixilation?  This has been going on for the last two days.  Tightened all cables, reboot my tv box.  Its driving me crazy.

Responses

Official Employee

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103 Messages

2 m ago

Hello @bozmit, thanks for reaching out for help on our forums! We're sorry to hear that you've been experiencing pixilation issues. You've reached the right team to help and we can certainly assist with this picture concern. Is this problem occurring on all cable boxes or only one in particular? 

Regular Visitor

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4 Messages

@XfinityNico The issue seems to have worked itself out.  It was on all cable boxes but it seemed to be only on certain channels.  All interior cabling and connections were tight.  As my exterior cable wire are above ground on a pole, wondering if the heatwave has something to do with the degraded transmission.

XfinityAbbie

Official Employee

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460 Messages

@bozmit I am glad to hear it has mostly worked itself out. Please keep us updated if any issues come back. You mentioned specific channels still having issues. What channels are those? 

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