Visitor
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1 Message
HD resolution
My previous cable box recognized my HD service. Previously I would select the analog channel with my remote and it would take me to te associated HD channel
When I go to settings > preferences > general under:Prefer best available resolution. I see a message stating HD service required. To upgrade your serve, please go to xfinity.com and select My Account.
However it show I have HD service. Support provide no help. When I go to the store the keep giving me new boxes and remotes. This did not resolve my issue.
XfinityAlfonso
Official Employee
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1.4K Messages
2 months ago
Hello mnation1 we are happy to assist with this and would love to take a closer look at your account to see why this message is being generated. Is this happening on a specific cable box, or all cable boxes?
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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BIslander
Problem Solver
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453 Messages
2 months ago
@mnation1 Can you get an HD channel in HD by going to it directly? Also, what is the output resolution of your X1 box?
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