Jwwiseman's profile

Regular Visitor

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2 Messages

Sun, Oct 6, 2019 12:00 PM

HD pixelation

I've had tech out he changed cable from outside box to my house. Also, changed cable box still have problems. Tech said signal was low and would send to line techs? This has been going on for weeks. I have been with Comcast since 2004 and have not had any problems until recently.

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Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

When was the tech out?

New Poster

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3 Messages

2 y ago

I am experiencing the same problems and can't seem to get it resolved.  A tech came on Thursday (10/3) and another today (10/6/19) and still I am having pixelation and distortion. The two techs said it seemed to be in the cable network or in equipment outside because everything in my house is fine. I had taken my box to the Xfinity store on Wed and after switching it, I still had the same problems. There were a couple of messages on my phone saying that there had been maintenance work and it was completed.  But, it didn't make any diffrence to how my TVs worked.  The problems are intermittent, but are still present.  How can I get this dealt with by both the techs and the maintenance people working together? I've been a customer since 2001 and I feel I am being run around in circles.

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

I’ll escalate it to a colleague who can see the status of the maintenance ticket or possibly have another tech out

Regular Visitor

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2 Messages

2 y ago

It's been several weeks ago.

Official Employee

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2.7K Messages

2 y ago

Hello, Jwwiseman!

I'm glad you reached out to us about this ongoing issue. I would like to look further into this issue and help get this fixed as quickly as possible so you can enjoy uninterrupted cable again.  Please send me a private message with your first and last name so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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3 Messages

2 y ago

having same problem

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

To point you in the right direction, you need to post details, what your equipment is, what you’ve tried, what channels etc

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