Gtrdude4's profile

New Poster

 • 

1 Message

Tue, Dec 29, 2020 3:00 AM

HBOMAX

Trying to sign in to HBOMAX through in TV app.
1) Prompts me to SIGN IN
2) Takes me to screen prompting me to enter 6 digit code (provided) on the page HBOMAX.com/tvsignin using phone or computer.
3) When I go to this address and enter this 6 digit code, literally “nothing” happens, no error code, no incorrect code prompt, I mean nothing happens. I have confirmed that there is a current HBOMAX account with my Xfinity account but it is not accessible through the Voice 1 app

Responses

RadTV

Problem Solver

 • 

526 Messages

6 m ago


@Gtrdude4 wrote:
Trying to sign in to HBOMAX through in TV app.
1) Prompts me to SIGN IN
2) Takes me to screen prompting me to enter 6 digit code (provided) on the page HBOMAX.com/tvsignin using phone or computer.
3) When I go to this address and enter this 6 digit code, literally “nothing” happens, no error code, no incorrect code prompt, I mean nothing happens. I have confirmed that there is a current HBOMAX account with my Xfinity account but it is not accessible through the Voice 1 app

Have tried to sign-out then sign-in again? The user is only given 15 min to enter the code.

https://www.xfinity.com/support/articles/hbo-max-app-on-x1-and-flex

 

Official Employee

 • 

2.5K Messages

5 m ago

Good morning, Gtrdude4. Sorry to hear about the trouble! Please try again to follow the steps listed in this link: https://comca.st/39dLb6q. It may take a couple tries, but it should go through. If it doesn't, please let me know.

New to the Community?

Start Here