Visitor
•
2 Messages
HBOMax buffering issues
Having HBOMAX buffering problems like everyone else. Happens on our one X1 box. We access the HBOMAX app using our X15 remote by pressing the Xfinity button on the remote, scrolling right to the Apps option, then scrolling down to the HBOMAX app option. All other apps and streaming services function properly; the buffering issue happens only on HBOMAX. Box was replaced 2 weeks ago by Xfinity tech, no improvement. Today HBO completely froz while playing ads. Could only fast forward but never got it to play the show. Have done all troubleshooting tips including refreshing box, restarting box as well as restarting router. Nothing helps and happens pretty consistently try out day. Eventually give up because it’s a waste of time.
XfinityCarolyn
Official Employee
•
324 Messages
13 days ago
@cfja279 Thanks for reaching out to us about your HBO/MAX service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
1
0
XfinityOrlandoM
Official Employee
•
3.6K Messages
8 hours ago
@cfja279
Thanks for reaching out to us, I'm glad we got everything cleared up with the streaming issues you were having.
Feel free to reach out to us anytime, and thank you for being the best part of Xfinity
0
0