frustratedus3r's profile

New Poster

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2 Messages

Fri, Jan 8, 2021 6:00 PM

Hbo stuck on spanish

Sap set to English. CC set off
Audio in Spanish with English subtitles. Reset sap no change. Reset box. No change

Responses

Rustyben

Expert

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24K Messages

5 m ago


@frustratedus3r wrote:
Sap set to English. CC set off
Audio in Spanish with English subtitles. Reset sap no change. Reset box. No change

is this while viewing a numbered HBO channel on a set top box? what are the call letters of the 'channel'?

New Poster

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2 Messages

4 m ago

Comcast won't allow me to use negative adjective.  All their "solutions" do NOT work.  All football games narrated in Spanish.  Keep changing to English language but it still narrates in Spanish.  Comcast has monopoly in my area.  Horrible service.  Last solution I was told to press "D" on controls.  Doesn't work!  Now I have to watch Super Bowl with Spanish narration.  Grrr.

Official Employee

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374 Messages

4 m ago

@jallayne Thanks so much for taking the time to reach out to us regarding your spanish audio issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I would certainly hate to have a different language come up when I was trying to view programming, so I can understand your concerns. I would love to help get to the bottom of this with you.Can you please reach out through private message (find out how to do so with this link https://comca.st/36USDmU) with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/3cRRgZN;

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