HBO Max suddenly cancelled

Signed a new contract for a year on Friday with same premium subscription channels HBO/hbomax showtime paramount + & a couple of others, we got rid of cable phone but still have their internet service & much all channels 185 been customer for 15 years but now as of Sunday no longer have hbo max after previous agent said we would.

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XfinityAngie

Official Employee

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2.9K Messages

1 hour ago

RJW56_, thank you for reaching out through Xfinity Forums. When you made the changes to your account, were you sent a customer approval to review and approve? It should have covered any changes, like HBO being removed. If you would like us to take a look,

send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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RJW56_

HBO Max suddenly cancelled

XfinityAngie

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