Skip to main content

    Support

    Offers

U
user_60a688
1st Topic
1st Like

Visitor

 • 

1 Message

Sunday, July 25th, 2021 3:17 PM

Closed

HBO Max issues

I signed up for HBO Max about a month ago. I added it to both of my TVs. Watched it for a few days on both TVs. Noticed that it would not play on my bedroom TV. Now this morning, I went to watch HBO Max in the living room and I’m getting the same error, after watching it yesterday on the same TV. I use the Voice to Talk remote and just say “HBO Max” but I get an “Unexpected Error Occurred” and only have the option to “Restart HBO Max” or “Exit HBO Max.” 

Question

 • 

Updated 

4 years ago

1.6K

1

This conversation is no longer open for comments or replies and is no longer visible to community members.

XfinityChristina

Official Employee

 • 

923 Messages

4 years ago

Hi, @user_60a688, can you give us a bit more information about what happens when you select restart HBO Max, does it go to the same screen or does something else happen? 

8

thebassettsquad

Visitor

 • 

3 Messages

@XfinityChristina This same thing is happening to me. It'll try to load the HBO max app, say restore or close and when you click restore the screen just freezes on the HBO purple branding background.  

4 years ago

0

XfinityEmilyB

Official Employee

 • 

2K Messages

I appreciate you reaching out to our forum with your questions about HBO Max, @thebassettsquad! That is one of my favorite streaming apps so I'd be frustrated if I was running into this issue. Have you tried uninstalling and reinstalling the app? Have you tried unplugging the TV and plugging it back in? Are you having issues with other apps or just this one?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

thebassettsquad

Visitor

 • 

3 Messages

How do you uninstall from the flex? I saw on another forum that you can't uninstall from the flex. Thank you for your help! I've also unplugged and replugged the flex. I tried all the things lol!

4 years ago

0

XfinityLinda

Official Employee

 • 

1.8K Messages

Hey, @thebassettsquad! You are correct, and cannot uninstall the HBOMax app in Flex. What I can do is send you a refresh signal, so it can update your services. You can also send yourself a signal via the Xfinity My Account app to see if it will restore your app. If you would like us to try, please send us a Peer to peer chat message with your name and complete address. I look forward to your reply.

 

To start a Peer to peer chat: Click "Sign in" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

SFSailLady2

Contributor

 • 

23 Messages

I am having this issue and just noticed it tonight because I want to watch Dune.  Here is a post I put elsewhere.  Anyone else having this issue tonight, 10/22/21?  I live in San Francisco.

HBOMax is not working tonight and I must watch Dune !

New Post - Tech Support

HBOMax now goes to the purple screen that says "Unexpected error encountered" and Restart or Exit HBOMax. Everything has been fine until I tried it tonight. I contacted chat and the chat person says it is a known issue and they are working on it. They say it started this week. I also tried to get to it through my Roku but the browser on my Mac said there are issues with connecting to HBOMax. I am suspect of the chat because I am not seeing any chatter in my area (San Francisco) about people having HBOMax issues on Xfinity ( I have bundle and HBO/HBOMax included). I have to believe there are many trying to watch Dune. Anyone else having this issue? Any advice, help? I will call them tomorrow if it is still an issue.

4 years ago

forum icon

New to the Community?

Start Here