W

Visitor

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1 Message

Wed, Jun 16, 2021 5:36 PM

HBO Max Issues

As I select a movie on HBO Max, it immediately goes back to the HBO Max Home Screen and fails to load the movie. I have tried resetting the xfinity box, logging out and in.

Responses

Official Employee

 • 

64 Messages

1 m ago

Hey there, @william_bootz sounds like we are going to need to clear our cache and cookies on the box. To do that you can follow the instructions on this page here. Let me know if that worked!

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