Visitor
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1 Message
HBO Max Issues
As I select a movie on HBO Max, it immediately goes back to the HBO Max Home Screen and fails to load the movie. I have tried resetting the xfinity box, logging out and in.
Visitor
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1 Message
As I select a movie on HBO Max, it immediately goes back to the HBO Max Home Screen and fails to load the movie. I have tried resetting the xfinity box, logging out and in.
CCAnthonyT
Retired Employee
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1K Messages
4 years ago
Hey there, @william_bootz sounds like we are going to need to clear our cache and cookies on the box. To do that you can follow the instructions on this page here. Let me know if that worked!
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