Sligo111's profile

New Poster

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1 Message

Mon, Dec 21, 2020 9:00 PM

HBO Max App

I’m signed in to HBO max app through xfinity, X1 box. Content appears to be all there. I select a video and it progresses to next screen, however the video never starts. The video title is in upper left corner and the progress bar is visible. But, progress bar is not responsive to any remote commands. Except for video title and progress bar, the screen is black. Peacock, prime, Netflix all work fine through the xfinity app function. Thoughts?

Responses

Official Employee

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6.7K Messages

6 m ago

Hello Sligo111. I can assist with troubleshooting your HBO Max app on X1 issue. Have you yet tried to restart / reboot the cable box? 

RadTV

Problem Solver

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526 Messages

6 m ago


@Sligo111 wrote:
I’m signed in to HBO max app through xfinity, X1 box. Content appears to be all there. I select a video and it progresses to next screen, however the video never starts. The video title is in upper left corner and the progress bar is visible. But, progress bar is not responsive to any remote commands. Except for video title and progress bar, the screen is black. Peacock, prime, Netflix all work fine through the xfinity app function. Thoughts?

Is your equipment up-to-date? If so, try rebooting your cable modem in addition to the cable box. If this fails then there's a possibility of a server issue from HBO Max.

ComcastRob

Official Employee

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273 Messages

5 m ago

@Sligo111 

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

 

Visitor

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1 Message

1 m ago

When I open hbo max the screen go black and won’t work!.. all I did is changed the password on my phone and now it won’t work on my x1 box 

Official Employee

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270 Messages

Hello, @Joey74! Thank you for reaching out to us over our Community Forums. If you are still having an issue accessing the HBO Max app on the X1 box, please try restarting the X1 box, and your Gateway/Modem. If you are still having an issue accessing the app, please create your own post in the Forums under Customer Service so we can assist you. Thank you!

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