Having Xfinity TV x1 services but no internet service

Question

I currently have Xfinity Internet service and TV Limited Basic Choice (10 channels) plus 20 hrs. of DVR. I want to keep my TV service exactly as-is but cancel my internet service. Has anyone done this and if so, what should it cost and how do you make it happen? Thank you.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityAirelle · Answer

user_862w4b Hi there! Our team would be happy to go over options with you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

Customer Service

user_862w4b

Having Xfinity TV x1 services but no internet service

EG

XfinityAirelle

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