Problem Solver
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977 Messages
HAVING TROUBLE WITH HBO MAX
Signal drops out - 3 dots appear - screen goes black
I tried a "system refresh" and that did not help. Any ideas?
It has dropped out 5 times watching DUNE so far.
My only thought at this point is exchanging my X1 box for a new one.
CCSelena
Problem Solver
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892 Messages
4 years ago
Hi there @dadgren! Thank you so much for reaching out to us here over our Xfinity Forums platform for help. I also recently had issues with my HBO Max dropping and what fixed the issue for me was sending a signal to my cable box via our My Account app. Is this where you completed the system refresh?
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dadgren
Problem Solver
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977 Messages
4 years ago
Yes I used the My Account app to do a system refresh.
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