having to restart my living room tv box every day

Since we became customers in May 2021 we have had trouble with having to restart this box everyday. Eventually got in touch with a live person and was sent a box replacement after the second time of talking with them. I replaced the box and it worked for about 3-5 days then started the problem over again. Generally it will come on first thing in the morning but if I turn it off and later that day turn it back on I have to restart the box....SOOO frustrating. The robo customer service does not have a selection to address this particular problem and will disconnect without any help. And I have problems finding how to get a live person...any suggestions???