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user_8a4c62
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Visitor

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6 Messages

Thursday, September 23rd, 2021 4:01 PM

Closed

having to restart my living room tv box every day

Since we became customers in May 2021 we have had trouble with having to restart this box everyday. Eventually got in touch with a live person and was sent a box replacement after the second time of talking with them. I replaced the box and it worked for about 3-5 days then started the problem over again. Generally it will come on first thing in the morning but if I turn it off and later that day turn it back on I have to restart the box....SOOO frustrating. The robo customer service does not have a selection to address this particular problem and will disconnect without any help. And I have problems finding how to get a live person...any suggestions???

Question

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Updated 

3 years ago

2.8K

5

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XfinityJamesC

Official Employee

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2.1K Messages

4 years ago

Greetings, @user_8a4c62! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your cable box, but you have definitely come to the right place for assistance.

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.

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user_8a4c62

Visitor

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6 Messages

4 years ago

I do not see either a chat icon or a bell icon.

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CCStephanieK

Problem Solver

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909 Messages

@user_8a4c62

The chat icon should appear once logged in. Are you currently logged into your Xfinity account? It may say Direct Message when hovering over the icon. 

I no longer work for Comcast.

4 years ago

0

user_8a4c62

Visitor

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6 Messages

4 years ago

everytime i try to start a message it clears the name i put in and will not let me type a message.....this is super piss poor customer service!!!!!

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CCEthan

Official Employee

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1.4K Messages

I would recommend using a different browser and also make sure the browser you are using is up to date. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_6ff067

Visitor

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1 Message

3 years ago

I have the same issue except I have to restart my TV box almost every morning.  I have replace the box once but the problem persists.

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XfinityAlyssaA

Official Employee

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1.8K Messages

Good morning @user_6ff067, we are sorry to hear you are experiencing these issues with your cable box and would be happy to take a closer look. To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Ozziecat

New Poster

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4 Messages

3 years ago

Same problem with my X1 box. Almost every morning, I get a message telling me to restart my cable box. This is super annoying. I spoke to a customer service agent who obviously had no clue what to do. Hello, Comcast? Do you care about your customers?

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CCKorie

Problem Solver

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1.1K Messages

Hey there, @Ozziecat. We would love to help and look into the issues with the cable box. Can you send us a DM with your name and address? 

 

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://comca.st/3iVtu1B

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person", but don't do that.

Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

• Type your message in the text area near the bottom of the window

• Press Enter or tap the > icon to send it any of those platforms will be able to assist. :)

I no longer work for Comcast.

3 years ago

0

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