Having problems with certain channels .

Hello user_aluc22, and thank you for reaching out via our Xfinity Community Forums. I would be happy to help troubleshoot the framing issue with WJAC (channel 1196). It's definitely annoying to have those black borders! Here's a breakdown of things to check, starting with the simplest:

1. Check Your TV's Aspect Ratio/Zoom Settings:

• This is the most likely culprit. Your TV is probably set to an aspect ratio that doesn't match the broadcast. Look for a button on your TV remote labeled "Aspect," "Zoom," "Picture Size," or something similar. Experiment with the different settings (usually things like "Wide," "16:9," "4:3," "Zoom," etc.) until you find one that fills the screen correctly without the black bars. "Auto" or "Just Scan" are often good choices.

2. Check Your Xfinity Box's Settings (Less Likely, but Worth a Try):

• While less common, your Xfinity box might have its own aspect ratio settings. You'll need your Xfinity remote for this.
  • Press the Xfinity button (or the Menu button, depending on your remote).
  • Look for Settings, Setup, or Preferences. The exact wording varies.
  • Within those menus, look for Video Output, Screen Format, or Aspect Ratio.
  • Again, experiment with the options. "16:9" is usually the correct setting for HD channels.

3. Check the Channel's Broadcast (Least Likely):

• It's possible (but rare) that the channel itself is broadcasting with the black bars. If none of the above steps work, try tuning to another HD channel. If all HD channels have the black bars, the problem is almost certainly your TV settings. If only WJAC has the issue, it might be the channel, but it's still more likely to be your TV.

4. Restart Your Equipment (Always a Good Idea):

• If you haven't already, try restarting both your Xfinity box and your TV. Unplug them both from the power outlet, wait about 30 seconds, plug the TV back in, and then plug the Xfinity box back in.

If these steps don't do the trick, please let me know so we can take a closer look at things. 

Concern moved here to the TV help section.