Visitor
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1 Message
Have to reset my cable box everyday
After the tv being off all night I have to reset the cable box through the tv everyday. I also need to unpair then re-pair the remote to begin the process. It started when the newest box we had died, so we got a new one, but it’s an older model. Can I make it so I don’t need to reset the box everyday? Or do I need to replace the box again? Thanks!
CCZachary1
Problem Solver
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672 Messages
2 years ago
@user_e6d58h Thank you for reaching out to the Xfinity forum team. That is really odd that you have to reset the cable box and unpair the remote every day. It may need to be replaced again but I would like to take a closer look at your equipment.
Could you please send our team a private message with your full name and full address?
To send a Private message to Xfinity Support from any Forum page:
Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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sk1979
Regular Visitor
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2 Messages
2 years ago
I have 4k X1 box and Samsung Smart HDTV. Evey morning, when I turned on the TV, TV showed three dots (loading) with no picture; sound was okay. TV remote had trouble changing channels. Remote control's XFINITY button could not bring up the ON DEMAND sub-menu. To rectify the situation, I had to recycle the power of the 4K box. After 4k box booted up, it worked fine for the day.
I changed two XFINITY setting:
(1) Device Settings > Power Preferences > HDMI Device Control (HDMI-CEC) > Off
(2) Device Settings > Power Preferences > Power Saver > Off
The problem went away. Every morning, my TV turned on fine with no freeze.
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woodman17
New Poster
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5 Messages
2 years ago
Good luck on getting the solution fixed, been dealing with this issue myself for pretty much 3 months and Xfinity of course has done nothing to fix the situation.
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