1 Message

Wednesday, November 30th, 2022 11:26 AM

Have to reset my cable box everyday

After the tv being off all night I have to reset the cable box through the tv everyday. I also need to unpair then re-pair the remote to begin the process. It started when the newest box we had died, so we got a new one, but it’s an older model. Can I make it so I don’t need to reset the box everyday? Or do I need to replace the box again? Thanks!

Official Employee


554 Messages

2 months ago

@user_e6d58h Thank you for reaching out to the Xfinity forum team. That is really odd that you have to reset the cable box and unpair the remote every day. It may need to be replaced again but I would like to take a closer look at your equipment.

Could you please send our team a private message with your full name and full address?

To send a Private message to Xfinity Support from any Forum page:

Click "Sign In" if that prompt is visible

• Click the "Direct Messaging" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Regular Visitor


2 Messages

2 months ago

I have 4k X1 box and Samsung Smart HDTV.  Evey morning, when I turned on the TV, TV showed three dots (loading) with no picture; sound was okay.  TV remote had trouble changing channels.  Remote control's XFINITY button could not bring up the ON DEMAND sub-menu.  To rectify the situation, I had to recycle the power of the 4K box.  After 4k box booted up, it worked fine for the day.

I changed two XFINITY setting:

(1) Device Settings > Power Preferences > HDMI Device Control (HDMI-CEC) > Off

(2) Device Settings > Power Preferences > Power Saver > Off

The problem went away.  Every morning, my TV turned on fine with no freeze.

Official Employee


515 Messages

Thank you for a little about what you are experiencing and trying to troubleshoot prior to reaching out. When you look at the remote setting is the battery good? 


If you not sure how to see the following will walk you through. 

You can determine the battery level of your Xfinity remote by following the steps below:
  1. Press the xfinity button on the remote.
  2. Select Settings (Gear icon).
  3. Click on Remote Settings to view the battery level.
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New Poster


5 Messages

20 days ago

Good luck on getting the solution fixed, been dealing with this issue myself for pretty much 3 months and Xfinity of course has done nothing to fix the situation.

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