Contributor
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48 Messages
Have to Re Pair Xfinity X1 Voice Remote Every Single Morning
This is at least the 4th time had to do the repair, this time on with Xfinity Assistant on Xfinity app, XG1V4 TV Box, received from Former Xfinity Service Center back in 2018 when our XG1V3 box died at the time after a power failure.
Tried new Batteries in the Remote
Tried a Spare X1 Voice Remote
Still same issue every single morning thus far
Box now identifies as Living Room 4 lol
Advice appreciated?
Should we schedule a Tech call or head to Xfinity store to get this box replaced, and hopefully no more issues after that?
XfinityJohnG
Official Employee
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1.1K Messages
8 months ago
Thank you for reaching out to us here @bikeman017. If you are still experiencing an issue with that cable box and remote we can have a replacement box sent out from here if that would be easier than visiting a service center. Please send me a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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