Visitor
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4 Messages
Hardware Sync and DVR Storage Issue - Diamond Member
I am a Diamond member on a Select Triple Play. My legacy X1 DVR (Clock Box) is failing and not syncing my recordings to the cloud. I also need my cloud storage updated to the 300-hour standard for my tier. Looking for an official employee to assist.
user_996961
Visitor
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4 Messages
2 days ago
Still waiting for a response after 5+ hours. I am a Diamond member with a physically failing Arris DVR (Host SN: M11519TG0215).
My account dashboard also explicitly confirms my Gateway is out of date. I need an agent to invite me to a DM so we can process the hardware swap for the XB8 and fix my 300-hour DVR storage tonight.
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XfinityMarcus
Official Employee
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2.1K Messages
11 hours ago
user_996961 thank you for using the Xfinity Community Forums page to reach out regarding your DVR and storage related concerns. We are happy to look into this for you. To get started, can you send over a direct message with your full name and complete service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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