Visitor
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4 Messages
Hardware Sync and DVR Storage Issue - Diamond Member
I am a Diamond member on a Select Triple Play. My legacy X1 DVR (Clock Box) is failing and not syncing my recordings to the cloud. I also need my cloud storage updated to the 300-hour standard for my tier. Looking for an official employee to assist.
user_996961
Visitor
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4 Messages
16 hours ago
Still waiting for a response after 5+ hours. I am a Diamond member with a physically failing Arris DVR (Host SN: M11519TG0215).
My account dashboard also explicitly confirms my Gateway is out of date. I need an agent to invite me to a DM so we can process the hardware swap for the XB8 and fix my 300-hour DVR storage tonight.
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