Hallmark Movies Now App

Gotcha! Thank you so much. Just to make sure we have our ducks in a row on the specifics. You are not subscribed to Hallmark through Xfinity? I was also curious if you subscribed using a different email address than one used with your X1 service? 

Correct, we subscribed to Hallmark Movies Now through either their app or via their website. And, we used a GMail address for the Hallmark account and not our Xfinity or Comcast email.

Thank you for the confirmation! I wanted to help clear this up. So when you are looking through the X1 box, that would not be subscription you are paying for, right now your billing is set up directly through Hallmark. Unfortunately, if you would want to use this iSVOD through X1, this does require the subscription pricing outlined on that page. You can easily cancel through Hallmark and enroll on the X1 box, but that would remove your stand-alone access to the Hallmark Movies Now app, that is completely different billing from a service standpoint. Below I included a link to our website that explains more in depth iSVOD subscriptions through X1. 

https://www.xfinity.com/support/articles/isvod-faqs

But why is using this streaming App any different from logging into my Netflix, Disney+, Hulu, etc., etc., etc. account? It makes no sense.

Great question! Hallmark access falls us what is called Internet Subscription Video On Demand (iSVOD). The breakdown/explanation is in the link I had sent. Hallmark requires iSVOD access to use this on the X1 system. The different platforms you mentioned like Hulu and Netflix are not something that is available like a traditional channel on TV, it is a much different situation.