LurenaC's profile

New Poster

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1 Message

Mon, Dec 9, 2019 6:00 PM

Guide is on wrong time zone

Since we started with Xfinity our guide shows the times shows are on as if we are on Eastern time. We are on mountain standard time. I see it has been address as a "provisioning issue" but what does that mean? When we call Xfinity, no one seems to know what to do about it. Help? @comcastkenr

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Rustyben

Expert

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24K Messages

1 y ago


@LurenaC wrote:
Since we started with Xfinity our guide shows the times shows are on as if we are on Eastern time. We are on mountain standard time. I see it has been address as a "provisioning issue" but what does that mean? When we call Xfinity, no one seems to know what to do about it. Help? @comcastkenr

call 800-comcast and select billing. explain the situation and ask to have your account reprovisioned

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ComcastChe

Official Employee

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6.1K Messages

1 y ago

Hi @LurenaC

Thank you for posting your question and welcome to the Xfinity Forum. In short, provisioning consists of making sure your account is set up correctly on the back end and sending the correct signals to your equipment to ensure your services are correct. I can help get this taken care of. First, can you please send a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe” and then click “send a message".  

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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1 Message

1 y ago

Comcastche, I am unable to see where to send you a private message

New Poster

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1 Message

6 m ago

I'm having the Same issue, sent Che a PM in hopes they can help me out.

ComcastChe

Official Employee

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6.1K Messages

5 m ago

Hey @J3lack! Thanks for reaching out. Of course, I can help! I've had the chance to review your private message and want to get started when you're available. I look forward to chatting with you!  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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1 Message

5 m ago

Can you help me too please! Mine like so many others is now set to eastern time.

Regular Visitor

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2 Messages

5 m ago

Me too! It's outrageous. I contacted support so many times. They even sent me a new box, and still the same issue.

Regular Visitor

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2 Messages

5 m ago

@ComcastChe Can you please help me out as well? I contacted support and they did everything they can. They even synced the router with my Flex and they even sent me a new box. Nothing fixed the issue. I updated the Daily Time update in the settings and everything. I even have the time zone right on my actual TV. Maybe the Flex box communicates with the TV and checks its time and tries to match it. Either way, I and the support team tried everything. I'm hoping maybe you can fix the issue some how. It would be much appreciated. Thanks!

Official Employee

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2.7K Messages

5 m ago

Hello, @Thefreegirl89 and @angelicsoul!

We would be more than happy to help reprovision your accounts and make sure we get the time corrected on your equipment. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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1 Message

3 m ago

Hello - I am having the same issue. Are you able to help me as well @ComcastChe  @ComcastTambrey 

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