U

Visitor

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1 Message

Tuesday, November 19th, 2024 10:50 PM

Green and purple movies

Accessing my movies on Disney + through xfinity is playing some movies with color of green and purple .. not all movies seem affected and what’s more strange is if I access Disney app through my regular tv apps everything plays normal … I went and exchanged out my xfinity equipment and it’s still playing my Disney movies in green and purple 

Official Employee

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1.3K Messages

5 months ago

 

user_607868 Hello, I hope you are having a great day! Are you still having issues with your Disney app?

 

1 Message

5 months ago

I’m having the same issue too

Official Employee

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1.8K Messages

Good evening @dbdestefano. We are sorry to hear that you were also experiencing this issue. To confirm, is it still happening at this time?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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