moayer_123's profile

New Poster

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2 Messages

Tue, Feb 18, 2020 6:00 PM

got stuck on the "Select Your Language" screen during installation

I was doing a self setup of a flex streaming set top TV box and after it powers up I get stuck on the "Select Your Language" screen where the remote did not allow me to actually select my language.  The remote doesn't seem to do anything with this TV.

 

I went back to the Xfinity store and swapped my box/ remote, but that did not fix it.  Then I called the technical support and they did not know how to help me!  They scheduled a visit by a field technician .  But after searching Internet about how to fix a remote XR15 connection, I found that I had to reset my remotw.  I had to pressing two buttons simultanously for 5 seconds (buttons A and D), then I had press  9, 8, 1 to reset the remote.  Once I did this, the remote started to work!

Is this normal?  Why I could not make two boxes from Infinity work and I had to do my own research to fix this !?

 

Responses

CCAndrew

Gold Problem Solver

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25.9K Messages

2 y ago

You just happened to have 2 remotes that weren’t factory reset or needed the reset to work
moayer_123

New Poster

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2 Messages

2 y ago

 

Thank You!  There are many people on this forum who had this problem, but no one had offered a solution to them.  I can see why this is a common problem if two remotes from the store had the same problem.   Perhaps Comcast/ Xfinity stores and technical support technicians should be trained to understand this type of issue.   The technical support people kept trying to reset my streaming box from their network access many times!  I had to spend more than 5 hours on this problem before I resolve this myself! 

 

New Poster

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1 Message

2 y ago

You sir, are a life saver!!!

New Poster

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1 Message

2 y ago

Thank you for your post. It fixed my problem. I had not turned the tv on in 2 weeks. I guess it didn't like that. It is ridiculous that comcast techs don't know how to fix this problem. Also, there is no "setup" button on the new remotes. Must press a and d simultaneously.
Thanks again.

New Poster

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1 Message

2 y ago

Thank you so much.  This is the procedure I used.  Press the settings button until the light turns green.  Then press the AB button for five seconds.  For some reason, I didn't need to press/ enter 981 following the pressing of the AB buttons. It just started working.  Bingo, Bango :-).  Thank you again !!

New Poster

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1 Message

2 y ago

You are the saviour. Thanks man it worked

New Poster

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1 Message

1 y ago

For me, it worked to hold down SETUP button for about 5 secs (until the light turned from red to green), then hit 9-8-1.

This link explains it in detail: https://www.support.com/how-to/how-to-factory-reset-a-comcast-xfinity-x1-remote-12292

 

Saved me - thanks to all who contributed.

Visitor

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1 Message

1 m ago

I have two separate remotes. 1 that was working on my old box and one that came with the replacement box. I have gone through the reset on both and still nothing.

XfinityChad

Official Employee

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1.2K Messages

@user_5f1949 are you having issues selecting language during activation?  did you try steps at www.xfinity.com/unpair and are pointing the remote directly at the front of the device and within 10 feet. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

1 m ago

Same issue didn’t help. New remote, now a new box, still same problem. Help

XfinityChad2

Official Employee

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145 Messages

@user_0606c9 what type of remote and box do you have.   How many languages do you see? 3 or 4?

Can you try resetting the remote  first then rebooting the box?  Make sure your pointing the remote directly at the front of the device.

xfinity.com/unpair to reset it 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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