Tcalg's profile

Problem Solver

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205 Messages

Fri, Jan 7, 2022 3:46 AM

Glitchy cloud DVR recordings on certain MSP local channels

For several months, I have been experiencing glitchy cloud DVR recordings on certain local channels in the Minneapolis - St. Paul market.  These recordings have occasional audio dropouts and visible artifacting of the picture.  The channels affected are TPT2 (KTCA-DT, Comcast 802) and CW23 (WUCW-DT, Comcast 808).  Other local MSP channels don't seem to have this problem, or at least it's much less frequent.  And I don't experience the same glitchiness when watching these channels live; it's only with the cloud DVR recordings.

Official Employee

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3.1K Messages

13 d ago

Hello @Tcalg! Thanks for reaching out to us here on the Xfinity Forums and bringing this issue to our attention. I'd like to take a closer look and see what can be done to get this fixed so you can enjoy your recordings without interruption again.

Please send us a Direct Message with your first and last name as well as your service address so we can assist.

 

 

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

Tcalg

Problem Solver

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205 Messages

7 d ago

An update...

After monitoring my cloud DVR recordings over the last week, it seems that the problems I described have resolved themselves.  I did, however, have a recording on a completely different local channel that was somewhat glitchy, with frequent pixelation but no audio dropouts.  I will continue to monitor my recordings to see if there are any patterns or ongoing problems.

Official Employee

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316 Messages

Feel free to reach out to us anytime and we can help you troubleshoot things. You would need to send us a DM with your name and your full address as well, just so you know! 

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