Contributor
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85 Messages
Glitching - Pixilation, Screen Freeze, Audio/video out of sync
I have my Comcast cable delivered through Westminster, Carroll County Maryland
Increasingly I am getting erroneous actions when viewing programs across a wide variety of the channels offered. Pixilation, Stop Action, Audio & Video are out of sync, This is happening on some over the air local channels but it also happens on non-OTA cable only channels. For what my monthly bill Is I expect better and more reliable service.
I have written to one of the OTA stations and got a response from one of their engineers stating that their outgoing signal is stead and synchronized.
XfinityRichard
Official Employee
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2.3K Messages
4 days ago
Hi there. @mmi16 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear about the trouble you are experiencing with your TV service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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