U

Saturday, October 7th, 2023 10:39 PM

Closed

getting boot then case. app says box offline.

cable froze in middle of a show.  never came back.  did all things prior to reboot.  got boot then case.  tried to boot through app which said box if offline.

Official Employee

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1.4K Messages

1 year ago

Thanks for connecting with us, @user_9ydkz0. Sorry to hear about your cable service. Is it still down? May we help with troubleshooting? Please let us know at your convenience.

2 Messages

I have the same problem.  I think the problem may be outside. I used to work for Verizon in the field.

2 Messages

I think I need a service tech to come out

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