Visitor
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2 Messages
getting a replacement XG1v4 4K/DVD box.
I have a failing XG1v$ box that flakes out every day or 2. All TV’s in the house have scrambled pictures and when I try to unplug the box to reset, it comes up into the welcome screen then shuts off for a few minutes then goes back to the welcome screen. Endless loop, waited 4 hours one time and same thing. My only resolution is to unplug for minimum 4 hours and then it may work. It will also give a message sometimes that it can’t connect to the internet and halts. My network analyzer says otherwise, but everything from the cable modem to the back of the box has been tested and swapped, still happens. Faulty NIC in box.
Have tried to have either have a store order or ordered by talking to online rep x3 and was assured everything is correct and I should receive the correct equipment. So far I have received 3 Xi6-T boxes and one trip to another store 40 Min’s away that I was told was holding a XG1v4 box for my pickup. They didn’t know anything about it and didn’t have any.
To say the least, this is terrible customer service. At this point, my only option is to keep having them order over and over the right box and getting the wrong box until the shipping costs force an issue? Could be a fun game?
Anyone want to take a stab at taming this monster?
user_ypreih
Visitor
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2 Messages
5 hours ago
My updated comments. I finally reached a tech by phone and was told that unless I went to a store, there was no way I could be shipped an XG1v4 box. All orders revert to the Xi6 boxes. I was then told that they would send me a newer version of the XG1 box, I was told that the XG2 box was what they would send me. I asked several times what the XG2 specs were, was it 4K etc. I was constantly reassured that I would be receiving a box that would satisfy my current device. So it was ordered and when I did further research, I see that the XG2 box is an older Non 4K box, nothing to make it compatible with my current system. They also stated that they did an inventory search to any stores within my area and found no XG1v4 boxes available.
Defeated, I went to the local store to return the latest Xi6 box and explained again what I am experiencing and the store tech said we have one if that’s what you want so I grabbed it. He also explained that anyone outside the store can’t check their inventory so lots of confusion and run around. Can’t believe the how unknowledgeable the online and phone reps are. I’m almost convinced that on line, even though you are told you’re talking to a real rep, it’s really an AI bot. same canned response to different questions and inability to answer even basic questions.
Your experience may differ?
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