Visitor
•
1 Message
Getting a message off my screen
Getting the message that tells me my remote is not working off my screen so I can pair the new one
Visitor
•
1 Message
Getting the message that tells me my remote is not working off my screen so I can pair the new one
XfinitySara
Official Employee
•
1.7K Messages
25 days ago
Hey there, @user_7bf8a1! Thanks for taking the time to visit our Xfinity Community Forum, and for posting this remote concern. I'm sorry to hear about the trouble you were having, and I'd love to see what our team can do to help if you're still running into this issue! We're great to work with because we'll always do whatever we can to review and resolve issues quickly. To start, may I ask what troubleshooting you've tried so far, such as sending a restart signal with the Xfinity App or manually power cycling the TV Box?
0
0