A

Visitor

 • 

10 Messages

Friday, October 21st, 2022 8:47 PM

Closed

Get rid of suggestion notification

I like changing the channels by using the number pad. I hate it when I navigate to a channel and a notification pops up, on the top left, that reads "try saying ABC" or some [Edit: Language] like that.

No, xfinity, i don't want to speak into your remote regardless of how many times I change the channel. 

I posted this before and the solution was to disable the notification and so I did. Was working fine until a couple days ago, it came back. Went back to check the notification settings and ALL were STILL toggled off.

Fix this [Edit: Language]

Problem Solver

 • 

1.4K Messages

3 years ago

@AmynB Sorry to hear these suggestions are upsetting to you. We have them there so you can navigate to channels more easily with the voice remote. Do you use the voice feature at all? If not, you can turn off the voice setting altogether in settings, and those suggestions should no longer come up. 

 

Here are instructions to turn it off: 

  1. Press the xfinity button on the Voice Remote.
  2. Scroll to the gear icon and press OK on the Voice Remote to access the Settings menu.
  3. Select Remote Settings, then press OK on the Voice Remote.
  4. Select Voice Control, then press OK on the Voice Remote to select On or Off.

 

Please let me know if you need additional assistance. 

 

forum icon

New to the Community?

Start Here