garbled X1 TV audio

Like others, I'm experiencing intermittent garbled audio on one of my TV boxes (the other works fine). So frustrating that a fix has not been discussed. I've swapped out the TV boxes, sound bars & HDMI cables many times but the issue continues. I just recently discovered the existence of wireless Xfinity TV boxes. If I were to connect the TV via the Xi6 wireless box (to eliminate the potential coax variable that could theoretically be causing the issue) would I still be able to record shows? Has anyone tried this?

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XfinityRichard

Official Employee

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2.3K Messages

5 hours ago

Hi there, @user_0a1c3d I hope you're having a good holiday weekend! Yes, you can still record shows with a Xi6, as it connects to your Xfinity service wirelessly and doesn't rely on a coaxial cable for its core functions, though you may need a separate companion device if your chosen Xfinity plan still uses a traditional X1 DVR for recording. The Xi6's functionality for recording is not dependent on the coaxial cable connection, allowing it to be used for this purpose. -Richard

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user_0a1c3d

Visitor

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6 Messages

Thank you - how do I tell if “my chosen plan still uses a traditional X1 DVR for recording”? I’d like to try having just 2 wireless boxes while continuing to record and view recordings.

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4 hours ago

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XfinityEva

Official Employee

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1.9K Messages

Let's check out your current plan and equipment! We can also order the new box for you if needed! Just send us a direct message with your full name and service address to get started.

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
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3 hours ago

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user_0a1c3d

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6 Messages

Thank you for your reply. Message sent

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3 hours ago

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X1

user_0a1c3d

garbled X1 TV audio

XfinityRichard

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XfinityEva

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