Garbled Sound Continues

Greetings. For over four years now we have had intermittent garbled sound while watching shows either live or on DVR. It will change the sound like the people are talking through a fan or under water. It lasts for a few minutes and then goes away. If we want to stop it, we can change channels or exit out if it's a recording and go back in. It's a pain to deal with. To try and fix it on our own, we've replaced the router twice, we've replaced HDMI cords, we've replaced our DVR box...and it still does it. It's not a flaw with the TV because this NEVER happens when we use our Fire Stick or Roku device. Please investigate. Thank you.

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XfinityKrista

Official Employee

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1.5K Messages

27 days ago

Hello @user_94742d, thank you for taking the time to reach out on social media. I understand your concern with the sound, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
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Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_94742d

Visitor

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3 Messages

Hello. We're still having the issue with the garbled sound. We've been living with it for far too long now and I've seen other people who have brought up this issue but I don't see what has been done to correct it. What are YOUR thoughts?

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27 days ago

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Garbled Sound Continues

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