Hello user_jvxn0z , Thank you for reaching out to us here on Xfinity Forums. Sorry to hear you are having issues with the TV remote not working. Have you gotten any error messages on the TV since this issue started? I would also try replacing the batteries in the remote if you haven't. Sometimes with low battery levels certain functionality of different buttons will stop working until they fully die.
XfinityMatthew
Official Employee
•
504 Messages
14 days ago
Hello user_jvxn0z , Thank you for reaching out to us here on Xfinity Forums. Sorry to hear you are having issues with the TV remote not working. Have you gotten any error messages on the TV since this issue started? I would also try replacing the batteries in the remote if you haven't. Sometimes with low battery levels certain functionality of different buttons will stop working until they fully die.
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