Visitor
•
4 Messages
Frequent short sound drops and picture freezes in cable TV
lasts a few seconds - backing up shows that the loss is captures in the VCR. Mostly this is affecting WTTW 925. I've replaced coax and splitter. Signal strength is good per Xfinity. Happened 12 times during a one-hour show. Didn't happen at all on another channel.
XfinityShawn
Official Employee
•
2.2K Messages
25 days ago
4
0
user_ekwy9z
Visitor
•
4 Messages
20 hours ago
After keeping careful records, the recurring trouble is WTTW and 1011. Live or DVR, but not streaming on the app. Replaced cables and splitter. Hesitating to contact Xfinity because I know the drill. I will have to deal with their bot, and hours later I will have to reboot everything, disconnect and reconnect all the cables, they will tell me the diagnostics don't show any trouble. I just don't have time to spend hours duplicating steps I have already taken. WTTW says they are looking into it. Not sure if that translates to action. Possibly it means the problem is in the queue and maybe there is a pattern, but maybe its Comcast / Xfinity. And why do I need two names?
0
0