Visitor
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1 Message
Frequent short sound drops and picture freezes in cable TV
For the last month or so, I've been frustrated by frequent short (3 - 5 second) sound drops and picture freezes. I'm in Lisle, in the western suburbs of Chicago. It happens on every channel, but seems to be particularly present on channel 191 (PBS station WTTW). Resetting the tuner makes no difference. The signal strength (75% - 90%) and signal quality (100%) are well within requirements. I was watching a PBS program at my father's home in Wheaton last night, and the exact same audio drop picture freeze problem happened there. That's about 20 miles away. My brother, in Naperville, (5 - 10 miles away) reports the same problem. So we have multiple customers in multiple western suburbs all getting frequent signal glitches from Xfinity. Why is this happening? How many other customers near Chicago are seeing these frequent short drops?
The customer service web page provides no way to report this type of problem. You can only say service is completely out. You can't report short drops in TV service.
XfinityBrianH
Official Employee
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1.8K Messages
1 month ago
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user_vd91s0
Visitor
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1 Message
12 days ago
Yes, this is happening in Lake Zurich, IL as well, snd especially NBC 5. What is going on with cable in Chicagoland?
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user_p1r82o
Visitor
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1 Message
21 hours ago
Am having similar issues with TV here in Greensburg PA....in fact most users in our community have similar issues.
Am beginning to think its XFinity 3rd party support interfering with signal in an attempt to drum up business.
Tech is coming out Wednesday to check out the issue and hopefully resolve it.
Interesting scenario after booking service call, about four hours later, I received a call from some Indian sounding marble muncher wanting to know all of my details.
I told him to look at my account and he said he couldnt see it....I hung up.
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