New Poster
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3 Messages
Frequent outages
Over the pass 60 days I’ve experienced at least 5 outages to my tv and internet services. It is becoming to the point where I’m unable to enjoy my services completely. I have been giving no information on the matter other thank it’s a network repair and when the service is back up via text. This is getting to the point where I am dissatisfied with the service I’m being provided.
user_5yw64m
1 Message
2 days ago
You are likely eligible for a credit back on your bill. Contact their support or login and request it yourself.
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XfinityChristy
Official Employee
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1.9K Messages
2 days ago
@user_49i8t6 I am so sorry to hear you've been experiencing so many issues with your service over the past 60 days. That's incredibly frustrating, and I completely understand your dissatisfaction. I can only imagine how disruptive this has been, especially with just text notifications and limited information. I want to assure you that we take this very seriously, and I'm committed to helping you find a resolution.
To get started, please send me a direct message with your full name and address. I know this has been a frustrating experience, and I want to sincerely apologize for the inconvenience you've endured.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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