cmkro3's profile

New Poster

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1 Message

Sun, Dec 13, 2020 6:00 PM

Freezing/skipping

Hello,

 

I noticed that when watching Football games...my Tv freezes for about 1 second than skips to live Tv when the play begins. Please advise

Responses

SoDixieLady

Frequent Visitor

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8 Messages

6 m ago

Xfinity/ Comcast every day i'm having freezing and skipping watching a show and from shows recorded on the DVR. Also if I try to fast forward it goes backwards. I have refreshed the TV and the gateway many times to no avail.
PLEASE do something to fix this.

Official Employee

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2.9K Messages

6 m ago

Greetings @cmkro3 and @SoDixieLady! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are having with your stations and DVR freezing and skipping around. Certainly not the experience we want for you. We would like to have a further look into this. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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