Frequent Visitor
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9 Messages
Freezing of cable box
I've rebooted my box 4 times and I still get occasional freezing of video and audio. Do I need a new box?
Frequent Visitor
•
9 Messages
I've rebooted my box 4 times and I still get occasional freezing of video and audio. Do I need a new box?
XfinitySara
Official Employee
•
2.6K Messages
19 days ago
Hello, @Anon169214! Thanks for coming to the community forum with your TV Box concerns. It's possible that a simple replacement will resolve this for you, but our team is also happy to troubleshoot with you here in case it can be remotely fixed! To confirm, have you attempted any other troubleshooting through the Xfinity app, too?
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