Visitor
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1 Message
Freezing intermittently
We changed our coaxial cable to a wifi cable box a few days ago. The TV now freezes for a few seconds here and there. I didnt have a problem when it was connected through coaxial cable. I tested the internet and modem, and there are no problems. I restarted the TV cable box, and it still freezes. It also freezes when im watching dvr recordings. What's the issue? The box, modem and TV are all new. We have two other tvs, and they don't freeze.
XfinityQuemekia
Official Employee
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455 Messages
15 hours ago
Hello @user_jrjwg9 thanks for taking the time to reach out. I hope the day has been treating you well! it's unfortunate to hear about the issues with the new wireless TV box, particularly when other devices are working well. Experiencing TV freezing, especially during recordings, is understandably frustrating. Let's resolve this together.
To confirm, the TV's that you're not having issues with are they wireless as well?
Have you experienced any issues with other wireless devices connecting to your internet?
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