Freezing During Commercial Breaks

We've been experiencing a very strange situation. When viewing Food Network or HGTV, the TV will occasionally freeze at the end of a block of commercials, typically when the last image is "static" with no moving elements. We have to switch to another channel and back to restore operation. By "freeze" I don't mean pixelation or stuttering; it is as though the programming simply stopped.

This happens randomly, perhaps once every hour or two, and only during commercial breaks. So far it appears to happen only when we are watching Food Network or HGTV.

We have two TVs in our home and both exhibit this behavior. I have tried resetting both X1 set top boxes as well as the modem, but to no avail.

I am uncertain about what to try next.

Responses

J

JB69696969

Visitor

•

2 Messages

2 years ago

@XfinityGina Same here, freezing on animal planet. It did it several times between 10-11pm eastern time 1/15/22, it always happens at the end of a commercial block before the show comes back on, the program was Naked and Afraid XL. I’m in Florida using the wireless boxes, happens on both boxes. This has been an ongoing issue tonight’s just the first time I was bored enough to google it lol.

1

0

XfinityRyanE

Official Employee

•

1.1K Messages

Hello @JB69696969, thanks for reaching out for help with your network. Our team will be glad to take a look at this in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

X1

Steve19541

Freezing During Commercial Breaks

JB69696969

XfinityRyanE

New to the Community?