Free trial for Showtime

I claimed a reward on Xfinity Rewards about a 30 day free trial for Showtime. I waited for a while and still haven't gotten Showtime. I even did a system refresh on my X1 cable box to check if anything is wrong, and it still didn't work.

Responses

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user_905703

Visitor

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3 Messages

2 years ago

And for more context, here is the image showing that I did claim the reward.

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CCMarcella

Official Employee

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352 Messages

Hi there! This is definitely not the kind of experience we want our customers to have with us. We'll check on this right away and will do the best possible for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look into this Showtime redemption issue.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message" icon (top right corner)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it.

I no longer work for Comcast.

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2 years ago

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Dennisnlaurie

Contributor

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62 Messages

2 years ago

Did you get a solution for this? I also redeemed this reward and do not see a way for me to access it. Thanks.

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BruceW

Gold Problem Solver

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26.4K Messages

2 years ago

I claimed a reward on Xfinity Rewards ... and still haven't gotten Showtime. ...

The instructions in the image you posted suggest the Reward may only be for "Showtime On Demand" and streaming content, not the linear Showtime channel(s).

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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user_905703

Visitor

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3 Messages

@BruceW Thank you for replying, I have subscribed for Showtime normally.

2 years ago

X1

user_905703

Free trial for Showtime

user_905703

CCMarcella

Dennisnlaurie

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_905703

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